customer service


Thank you for purchasing from our site!

If you’re not 100% happy with your order we’ll gladly issue a credit or exchange within 7 days. Item must be in original condition with all tags attached. Contact us immediately via email

Returning items is at the cost of the customer.

No returns or exchanges on Sale and Sample items.


All deliveries within Australia is FREE SHIPPING on all orders. Delivery within Australia is made by Australian Post using standard post services and will be delivered within 2-10 working days.

You should be available to receive your package so please consider your nominated shipping address when placing your order. Australia Post delivers between 9am and 5pm Monday to Friday. Purchases made outside of normal business hours will be processed on the next business day.

If for any reason your items purchased are sold out, we will notify you by email as soon as possible and you will receive an immediate refund/exchange.


Unfortunately, we currently do not ship internationally.


All apparel individually have their own care instructions attached to the garment. Please ensure you take note.

Costume jewellery are made from metals that may contain nickel (unless stated) and alloys. If you are sensitive to known metals it is recommended that you do not wear costume jewellery for long periods at a time. To protect your new jewellery from tarnish we advise storing it in a cool, dry place and in your supplied pouch. Please keep jewellery away from perfume, creams and water. To clean your lovely piece use a soft jewellers cloth.


When shopping with tu, your privacy is protected. Be assured the information you provide will only be used in accordance with this privacy statement. tu will never sell or distribute your private details to third parties without your explicit consent. We may use your contact information to notify you of updates, special offers, and general information relating to us at tu!

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosures, safety measures are in place with industry-leading fraud models, address verification and card verification checks, SSL and powerful encryption to safeguard and secure the information they collect online. Credit card information will not be shared with any third parties, other than for the purpose of processing payments for the products you have ordered. We will only ask for and use relevant personal information necessary to conduct our business.

If you have any queries please contact us at